There are- or, were- two independent bookstores in our small city. There are now none, although there are three big box Book retailers. This must be a cliche, if not a full blown meme- blog lamentations about small, quirky, independent bookstores closing, right? I visited the last to close recently, as they had a going-out-of-business sale. This store opened in the early 1970′s. I know, right? Wow. That’s what I thought too.
So what went wrong?
First, a confession: I am a full on Amazon.com fan. I mean raving fan. Look- Amazon has anything you could possibly want. It’s priced right- I mean, Isaacson’s Steve Job’s bio, Amazon’s #1 selling book of the year- is $17.87. That’s cheaper than Sam’s club. Why would you pay more? Order this morning, it’ll be on your doorstep in 2 days. For free if you’re a member of their Prime club. Oh, and if you are then they recently gave you free book loans. And free videos. And free (well, technically, prepaid), quick service. Great phone shopping ap. I could go on and on.
The big boxes have, well, Starbucks inside. Ok, you can’t use your Sbux card, which is a major bummer, but that’s a plus.
So why are we even talking about small Independent bookstores? As I shopped this one, which even in it’s out-of-biz sale only was taking 20% off (seriously?), I struggled for an answer.
Then it came to me.
As I browsed something became obvious: what the local store can offer is interesting, even challenging curation. This store had unique, interesting books in all categories that I had never heard of. That I probably would never hear of otherwise. A huge collection of “Modern Library” classics, a beautiful set of books, deeper in authors’ catalogs then just the old standby’s, which (at 30% off) I picked up a bag full. Try to find these on Amazon, it’s not easy. Just browsing the books got my brain working, and got me excited to read more about all these topics.
That’s what the local store has to offer. I’m sure there’s more, that I’m oversimplifying. But this is huge: find what you can differentiate on that adds value to the customer. Then we’ll be beating down your doors.
